Policies and standards

Policies and Standards 

We have a clear vision for the future - to be the greenest brewer and employer in the FMCG sector in Bulgaria, adding value to our people, partners and consumers through our iconic brands and inspiring innovations. We are constantly challenging ourselves to "grow" sustainably and by investing in technology and the development of our people, we improve our processes. It is important for us to work not only with a clear vision for the future, but also with an equal understanding of the roles, responsibilities, and necessary behavior that each of us must have in order to achieve the desired success. This determines the way our corporate policies and standards are created. 

Code Of Professional Conduct 

Working honestly and fairly is just as important as upholding our long-held values ​​every day - striving for quality, respect and care for people and the planet, and fun. The Code of Professional Conduct sets out the way we must act as employees of ZAGORKA and part of the HEINEKEN family. 

Personal integrity 

Everything we do as a company or employees reflects who we are, what we believe in, and what we strive for. We must be independent and consistent in order to protect our reputation, the opportunity to do business, and to maintain the trust that stakeholders have in us. 

Trade integrity 

Wherever we develop our business, we treat people and the planet with the utmost care. As a results-driven company, we want to grow and maintain relationships with our partners with an excellent reputation. For us, this means strictly complying with the laws, as well as with the Code of Professional Conduct and its founding policies. 

Responsibility to the company 

Wherever we work and whatever our role, the company has entrusted us with its resources. We are fully aware that we have a duty to use and maintain these resources sparingly and professionally, in accordance with their value and purpose. 

HEINEKEN Alcohol Consumption Policy Statement 

Responsible alcohol consumption policy 

HEINEKEN employees' human rights policy 

HEINEKEN Global Health and Safety Policy 

Declaration of HEINEKEN's Environmental Policy 

HEINEKEN supplier code 

HEINEKEN Code of Professional Conduct 

Policy for Protection of Personal Information 





ISO Standards 

The quality and safety of the products is of paramount importance for ZAGORKA, they are the basis of the trust between the customers and the company. 

We have integrated the following standards in our activity: 

ISO 9001: 2008 - the international standard, according to the requirements of which Zagorka AD guarantees that all its products are manufactured under controlled conditions, in accordance with the constantly improving quality management system. 

March 18, 1998 - date of initial approval 
October 31, 2020 - validity 

ISO 22000: 2005 - is an international standard that integrates a food safety management system that contributes to ensuring and ensuring the production of safe beers. 

4.04.2011 - date of initial approval 
3.04. 2020 - validity 

standard FSSC 22000 - certification scheme of food safety systems with the scope of certification: beer production. 

01.04.2014 - date of initial approval 
03.04.2020 - validity 

BS OHSAS 18001: 2007 (British Standard for Occupational Health and Safety Management System) - a British standard for occupational health and safety management system, designed to enable organizations to control and improve safe and healthy working conditions. 

19.12.2011 - date of initial approval 
18.12. 2020 - validity 

standard ISO 14001: 2015 - an international standard that contains the requirements for environmental management systems. This system allows each organization to control and continuously reduce the harmful effects of its activities on the environment. 

7. 12. 2005 - date of initial approval 
31.10.2020 - validity 

Integrated Policy